IM4Q effectively gives a "voice" to the persons with disabilities regarding their perception of service delivery and their satisfaction. It has also served as a valuable tool to learn more about what people want from system services and has created effective means for service providers and Support Coordinators to receive this feedback.

There are 46 IM4Q entities in the state that survey people in 67 counties. This allows everyone to have the opportunity to participate in the interview process.

Each year our program visits 766 people who have been randomly selected by the Office of Mental Retardation to assess levels of satisfaction, choice, and the quality of services and supports received in the work place and at home.

Surveys used are:

• Essential Data Elements Survey
  Identifies the signs of quality in a person's life with regard to dignity, respect, control, choice, rights, inclusion, relationships, and satisfaction.
• Family/Friend/Guardian Survey
  If the person agrees, we call their family to ask how happy they are with their relative's services.

IM4Q Links