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A movie about people and families on the PA Waiting List.
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OUR
PROGRAMS
CFST · ADVOCACY
· PHAN · PAWL · IM4Q
| IM4Q |
INDEPENDENT
MONITORING for QUALITY |
IM4Q effectively gives a "voice" to the
persons with disabilities regarding their
perception
of service delivery and their satisfaction. |
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It has also served as a valuable tool to learn more about what people
want from system services and has created effective means for service
providers and Support Coordinators to receive this feedback. |
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There are 46 IM4Q entities in the state that survey people in
67 counties. This allows everyone to have the opportunity to
participate in the interview process.
Each year our program visits 766 people who have been randomly selected
by the Office of Mental Retardation to assess levels of satisfaction,
choice, and
the quality of services and supports received in the work
place and at home.
Surveys used are:
Essential Data Elements Survey
Identifies the signs of quality in a person’s
life with regard to dignity, respect, control, choice, rights, inclusion,
relationships, and satisfaction.
Family/Friend/Guardian Survey
If the person agrees, we call their family to ask
how happy they are with their relative’s services.
The interview process is informal and confidential.
We feel our involvement provides people with the opportunity to speak
with someone who is independent of the service system, someone who
relates to their circumstances and genuinely wants to listen to what
they have to say.
If you are interested in learning
more about our program
or volunteering, please call our offices at 215.923.3349.
IM4Q Links
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